Frequently Asked Questions (FAQ)
What is this site for?
This section of our website is only for customers using a Work and Income payment card to buy a whiteware appliance. Otherwise, please visit our full store at bigsave.co.nz.
Can I use this site without a Work and Income payment card?
No, the information in this part of our website is only for customers using a Work and Income payment card to buy a whiteware appliance. If this isn’t you, please head to our main site: bigsave.co.nz.
What products can I choose from?
You can choose from the range in the Product Catalogue here.
How do I place an order?
Visit your local Big Save store.
What do I need to place an order?
A Work and Income payment card. You can find more information about payment cards, including setting a PIN at:
Can someone help me with my order?
What if I need something not listed here?
If you can’t find an appliance to meet your needs, please Contact Us – we may be able to suggest a product that will work for you.
Do you deliver?
Yes, we deliver nationwide. Our team will also install your new appliance, remove packaging, and take away your old appliance if you wish.
Can you remove my old appliance?
Yes, we will remove any appliance at no cost to you. Our drivers will ask to remove your old appliance every time, we then recycle these.
What happens if my product arrives damaged or faulty?
Please contact 0800 BIG SAVE.
Who handles repairs or warranty issues?
Our team can help arrange repairs under warranty. Simply call 0800 BIG SAVE and follow the prompts.